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Information and clarification regarding the manufacturer ACME at elriwa
Information and clarification regarding the manufacturer ACME
You may have already noticed that we haven't announced or listed the ACME 2026 releases in our shop. After receiving numerous inquiries about this over the past weeks and months, we feel compelled to explain our decision in more detail. We don't usually comment publicly on manufacturers or business relationships. However, in this particular case, we want to ensure transparency and inform all customers equally.
ACME has been among the manufacturers for many years whose collaboration involves an above-average level of organizational effort for us. We deliberately refrain from going into specific details here. However, the decisive factor in our decision is primarily their handling of complaints .
For some time now, we have been experiencing very slow or inadequate handling of complaints. From the initial report of a defect to the ongoing management of the case, including repeated inquiries and the reconciliation of open cases, a considerable amount of time is often lost. The associated effort is substantial and unfortunately repeatedly leads to unnecessary delays in processing for our customers.
Currently, several warranty claims dating back to 2025 – including customer-supplied items – remain unresolved. From our perspective, such a long processing time is unacceptable for both our customers and us as a specialist retailer.
This point in particular does not meet our own quality standards. We want to offer our customers reliable service and are, of course, obligated to process statutory warranty claims promptly and correctly. If a manufacturer consistently fails to provide us with sufficient support in this regard, it has a direct impact on our service quality.
For this reason, we have decided to temporarily cease actively marketing the ACME product range and to no longer offer any new products .
We stand by our previous commitments. All models already ordered from ACME will be accepted by us, and existing pre-orders from our customers will, of course, remain valid. We also remain your contact for models already delivered, within the framework of the statutory warranty.
We are aware that other manufacturers also occasionally face challenges, and we are monitoring these closely. However, in our view, ACME has occupied a special position for quite some time, which is why we consider this step necessary.
Should our collaboration with ACME improve sustainably in the future, we will of course reassess the situation. Since we will continue to receive models already ordered, we will also have the opportunity to monitor the manufacturer's actions firsthand.
We ask for your understanding regarding this decision.
TÄNK PÅ ATT TILLVERKAREN A.C.M.E. INTE FÖRSER NÅGON MED RESERVDELAR PLEASE NOTE THAT THE MANUFACTURER A.C.M.E. DOES NOT SUPPLY SPARE PARTS BITTE BEACHTEN SIE, DASS DER HERSTELLER A.C.M.E. KEINE ERSATZTEILE AN JEDERZEIT VERFÜGTMer info: elriwa.de - Länk.
